Process and Capacity Design: The operations manager must also be involved in process and capacity design decisions. The operations manager must have good strategic planning skills to manage business processes, supervise the people involved in the project and ensure that the complex work is carried out on time and within budget. A business operational strategy is a decision-making process that shapes an organization's long-term plans to achieve the objectives in its mission statement. 2023 Brain4ce Education Solutions Pvt. One of the events that the operations manager is required to predict is the consumer demand for the companys products. This limited time promotional offer provides the capstone course at no cost. Steps of the Decision Making Process. 2) Collecting relevant facts, figures and statistics to facilitate and support decision making process. Organizational Abilities. Why Do Businesses Need An Operations Strategy? The change in mind-set required is akin to the changing view of data over the past few years. It was part of the company's turnaround and enabled the organization be more flexible and survive the financial crisis without taking government bailouts. Understanding the various aspects of decision making makes the process simpler and more straightforward for you and your group. The operations decision deals with the transformation process that converts inputs into outputs. The plant manager is the person who supervises production, makes decisions and supervises operations, as well as the decision-making authority over the operation of the plant and other functional areas connected with it. A company's operations are the core activities that produce and deliver a product.Operations function is the term used to describe how the core operation of the organization design and functions. For instance, for a brand new plan, they will need to decide how many resources are required and how much time needs to be invested. It is used across industries as a guide to operations management. Every day, operations managers are confronted with choices that will directly impact the efficiency and effectiveness of their operations. In addition, the company works with suppliers to ensure efficient processes and adequate capacity in this decision area of operations management. It will streamline the operations and make it easier to achieve desired results. The VP for Human Resources ensures that the companys personnel are always at adequate capacity to maintain high performance at the companys facilities. Location Strategy. It will help them understand the impact of their decisions and choose the course of action that is most beneficial to all parties involved. Apple Inc. has mastered job design and human resource strategies to ensure continued support for its industry leadership. Decision-making can be difficult, but operations managers must be up to the challenge. Here are the eight key points you need to know: Ascertaining Companys Objectives: The operations manager needs to be aware of the companys objectives in order to make decisions that are aligned with these goals. It may also need the operations manager to delegate authority to make decisions. The essence of operations management can be described by. In an organization, oper . Once the decision is made, you must then monitor the effects of making that choice. Capacity planning is one of the key aspects of operations management as it determines the amount of goods or services which can be produced within a given time duration. Operations management decisions aim to maximize efficiency while meeting customer needs. It is the most critical decision in operations management that will save you a lot of money. The concept of operations management includes a wide variety of components, as production has many departments and functions that need to be controlled. To be successful, an operations manager must possess the following skills: 1. Operations management is an area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. For example, if you make a choice as a business owner to add a new product to your list of offerings, you should track sales and profit to see if that was the right decision. Interactive courses using the latest teaching and learning technologies allow students to complete courses when they prefer. Studying business administration gives you more insight into the reasons for things that work and things that dont, as well as more information about why some things work or not. Service managers are being asked to make operations decisions on a daily basis with many moving variables affecting their decision-making process. Moreover, operations management is built on ten principles divided into several categories that help to distribute all processes in companies correctly. Supply Chain Management: The operations decisions are made to create value through the transformation process. They must use their experience and knowledge to make the best decision possible. (2022, December 17). Usage of technology in operation management has ensured that organizations are able to reduce the cost, improve the delivery process, standardize . This aspect of decision making is simpler when you have a group of people involved the more people in the group, the more likely youll have a diverse and logical set of ideas to sort through. a person apprehensive about the outcomes and thus the decisions get delayed. It means that the individual in charge of the department will be required to perform various strategic functions. These principles determine the main features and disadvantages company you need to pay attention to build business processes in operations management. Operations management is the overall coordination of processes required for the creation and distribution of products and services. Process and Capacity Design. As the output of such systems constitutes both goods and services this . The location you choose for your business operations is one of the most important decisions you will make to prosper your company. every operation should be externally directed to meet the customers' requirements. Manufacturing, distribution,. Design, in this case, means understanding that different processes have their strengths and weaknesses, and therefore they must be used in the right place to obtain the necessary results. What is Operations and Supply Chain Management (OSCM)? Apple Inc. has a dedicated team of senior managers, each of which handles the implementation of measures to address the 10 decisions of operations management. Structured Query Language (SQL) is a specialized programming language designed for interacting with a database. Excel Fundamentals - Formulas for Finance, Certified Banking & Credit Analyst (CBCA), Business Intelligence & Data Analyst (BIDA), Financial Planning & Wealth Management Professional (FPWM), Commercial Real Estate Finance Specialization, Environmental, Social & Governance Specialization. In Key Issues in Operations, a blog detailing the relationship between system design and operational management, the main theme is that organizations must develop systems capable of "producing quality goods and services in demanded quantities in acceptable time frames." Designing the system, planning the system, and managing the system . Therefore, OM includes functions that cover the entire production process and its implementation. The volume can cause problems or exacerbate another decision problem, such as compliance and risk assessment. Measure your current productivity and then implement strategies to operationalize these 10 areas into your decision making process and watch your productivity become more efficient. It includes everything from deciding on the best production methods to selecting the right materials and suppliers. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in meeting customer requirements. The operations manager is responsible for ensuring that the facilities can handle the volume of work required and that the processes can meet the desired quality levels. Use them as a guide to analyze your operations. Volume is the number of decisions of a specific type that decision makers made must be high. They need the knowledge and skills necessary to make sound decisions to help their organization meet its goals. Good organization skills can increase production efficiency and help the manager save time. They need to understand the communication process between employees when they are hired and when they are hired, as well as their role in the operation of the company. It will directly impact the lead time, which is the amount of time it takes to produce a product. To ensure that operational decisions are effective, you need to manage operational decision making. Despite this limited approach to seller authorization, the company is now among the most profitable in the world, and Apple Stores have the highest revenue per square foot of retail space in the United States. If the operations manager is not involved in these decisions, likely, the facility will not be able to meet the needs of the business. Operational decisions helps the organization to understand some fundamental cost-volume relationship relate to the operation in the company. The main aim of the firm in this decision area of operations management is to maximize the capacity utilization of facilities, equipment and human resources. One can identify dozens of operations management functions by considering them in more detail. Therefore, it is important for businesses to have an effective strategy in place to ensure effective and efficient decisions. This business process focuses on frequent holistic process improvement activities to get better results including: Better quality products. To keep learning and developing your knowledge of financial analysis, we highly recommend the additional CFI resources below: State of corporate training for finance teams in 2022. It can be said that operations management is one step ahead . One of the very essential parts of management or achievement of goals and objectives, is decision making process. Explain the examples OF 10 strategic decisions FRITO LAY operations management. www.kettering.edu, All Rights Reserved. 1. The operation managers optimises the operations by making judicious use of resources and capital. This coordination reflects the nature and characteristics of the corporate structure of Apple Inc. It also includes defining directions and allocating resources for execution. Supply Chain Management. Decision Analysis - DA: A systematic, quantitative and visual approach to addressing and evaluating important choices confronted by businesses. Capacity Planning And Decisions. Transcribed image text: Describe key aspects of operations management decision-making. Operations management deals with various strategic issues, including the location of production facilities, production facilities, equipment and facilities, as well as the implementation of structures, information technology and networks. A comprehensive production system includes clear workflows, quality control benchmarks, and . (2013). The goal is to ensure that resources are used efficiently and effectively. This book is about operations management. Please note, as an international applicant for Kettering University Online's programs you will need to be aware of and meet the following admission requirements: Kettering University Online provides world-class degrees. Decision-making is the essence of management. Retrieved from https://business-essay.com/operations-management-and-decision-making/, BusinessEssay. It involves the coordination of people and resources to produce goods and services. Get all the need-to-know information about Kettering University and its online graduate programs. For instance, for a brand new plan, they will need to decide how many resources are required and how much time needs to be invested. Operations managers need to be able to identify and assess the available options before making any decisions. An effective aspect that project managers may employ somewhere at the . In Apples case, the 10 decisions of operations management are carefully implemented through coordinated efforts in product design and development, sales and marketing, and the firms supply chain, along with the companys other business areas. Because models play a significant role in operations management decision making, they are heavily integrated into the material of . While it may not always be easy, decision-making is essential to operations management. Operations, Supply Chain, and Project Management course, Post-Graduate Program in Artificial Intelligence & Machine Learning, Post-Graduate Program in Big Data Engineering, Implement thread.yield() in Java: Examples, Implement Optical Character Recognition in Python. The role of operations managers in the manufacturing sector includes production planning, production control, and quality control. The following are the seven key steps of the decision making process. 5 Types of Operation Management Decisions. 1. It controls everything from production, shipping, distribution, to delivery of products. Operational activities involve the use of resources to produce goods and services. This decision area of operations management emphasizes quality standards and controls. In this case, managers need to know which components influenced the total profit, and which elements show the highest and lowest productivity. Organizational decisions: Organizational decisions are made to achieve organizational objectives. It will help them choose the most beneficial option for the company. Financial Modeling & Valuation Analyst (FMVA), Commercial Banking & Credit Analyst (CBCA), Capital Markets & Securities Analyst (CMSA), Certified Business Intelligence & Data Analyst (BIDA), Financial Planning & Wealth Management (FPWM). Operations management is a field of business concerned with the administration of business practices to maximize efficiency within an organization. The 12 main components of operations management include the following: Forecasting: This component pertains to the process of relying on historical data, facts, figures, and statistics to make decisions for production. The manager relies on past and present data on the uptake of the companys products to determine future trends in consumption. The administration of business practices to maximize efficiency within the organization. Vision of the CEO: The initial foundation was cleverly built on the intelligent decision of selling books online as it had a significant appeal and was easy to ship. The main goal of the management is to increase the value of the organization - additional activities in a particular process. Some of these decisions are routine, while others are more complex and require more transparency. It involves planning, organizing, and overseeing the organizations processes to balance revenues and costs and achieve the highest possible operating profit. Operations managers must identify and assess risks before making any decisions. (2022, December 17). Resource Planning Operations managers are responsible for making decisions about allocating resources within an organization. This operational efficiency translates to competitive advantages and capabilities that fulfill strategic objectives, ultimately leading to the achievement of Apples corporate mission and vision statements. It can be said that operations management is one step ahead of production management, and this is an important aspect of running an organization. It is the responsibility of the manager to make all decisions connected with the effort to achieve this goal. To make sure that a company has the right amount of inventory on hand, operations managers need to be able to make quick and efficient decisions. Calls may be recorded for quality assurance and training purposes. View the full answer. 2. Therefore, OM includes functions that cover the entire production process and its implementation. For example, the development and production of Macs involve a Senior VP for Mac Hardware Engineering and a VP for Mac Software Engineering. The automation aspect serves as the main strength of the corporations approach to supply chain management. An operating system utilises resources to convert inputs into outputs in the form of goods or services. What Are The Objectives Of Operations Management? You should be able to: LO 1.1 Define the terms operations management and supply chain. During the 1960s and 1970s, management science techniques were highly regarded; in the 1980s, they lost some favor. Too less capacity indicates that customers won't be satisfied and too much capacity would result in the operation being under-utilized with . In this article we will present the three guiding principles of operations management and the everyday activities that are the responsibility of an operations manager. Your email address will not be published. (2013, December). What are the risks and rewards associated with each option? This information is then used to decide how to allocate those resources efficiently. For business decisions, the process can include performing research and conducting focus groups. To be effective, an operational decision must be precise, agile, consistent, fast, and cost-effective: Your email address will not be published. Also, the manager should be able to resolve conflicts and mediate disputes between employees and members of the senior staff. In each of those . Chapter 1 Objectives:. In addition, these functions are implemented with people, equipment, technologies . The company also uses the first in, first out (FIFO) method, which ensures that most old-model units are sold before new Apple product models are released to the market. They must follow up with consumers to ensure that the goods delivered are what the consumers ordered and that they meet their functionality needs. Then, the manager adjusts and improves the input data to obtain a better result after receiving performance data and customer reviews. Ltd. All rights Reserved. The unifying feature of service & manufacturing operations is that both can be viewed as transformation processes. Apple Store managers also handle the inventory management of their respective stores. Home Management Concepts Characteristics of Operational Decisions. See our Privacy Policy page to find out more about cookies or to switch them off. Operations management is the process of planning, scheduling, and controlling the operations of an organization. The operations managers responsibility is to ensure that the products sold to consumers meet their needs, as well as match current market trends. A bad decision can lead to a loss of money and jobs, while a good decision can create new opportunities and wealth. Hernandez, J. E., Lyons, A. C., Zarate, P., & Dargam, F. (2014). Collaborative decision-making and decision support systems for enhancing operations management in industrial environments. Enhanced workforce and equipment utilization. Its functions may include product development, staff responsibilities, methods of work, communication with suppliers, and resource allocation (Reid & Sanders 2019). LO 1.2 Identify similarities and differences between production and service. They reduce fraud and prevent fines. In this decision area of operations management, Apple Inc. uses different methods of inventory management, such as the serialized method for effective tracking and control of products. Since workplaces are made up of people from diverse cultures, the operations manager needs to show tolerance and understanding to other people. Decision making affects just about every aspect of life, from personal matters to business project management. Apple Inc.: 10 Decision Areas of Operations Management. Despite the massive efficiency gains and cost reductions of recent years, reducing costs continues to be essential. According to P. F. Drucker - "Whatever a manager does he does through making decisions.". There is a synergy between these areas in which they are constantly collaborating to deliver positive outcomes for the business. There is no shortcut to this; operations managers must be familiar with all aspects of the business. Finance and marketing are also integral parts of any business as they make the existence and realization of the product possible. It will be no surprise that operations managers have to make many decisions. Automation is used for scheduling activities in the supply chain and production processes. The company is known for high quality standards that permeate different areas of the business, including product design and development, retail, marketing, online sales, industrial design, and human resource management. The task of operations management (OM) consists of activities that include the transformation of the product or idea into a finished product. A detailed report on the elearning transformation from the finance experts. Identify the major functional areas of organizations and describe how they . 17 December. This blog post will discuss the most influential factors you need to consider when making, There are a few critical points that influence. However, the company has been gradually changing its HR strategies under Tim Cook to reflect a more sociable workplace for optimum employee morale. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Identify the decision. 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It also allows them to learn from mistakes and make better decisions in the future. All group members must come together either to vote or come to some other type of consensus to guide the final course of action. Thats why its important to understand the key points related to decision-making in operations management. A study by the Harvard Business Review found that operations managers who are effective at making decisions are twice as likely to be successful in achieving the goals of their operations. Solution for Explain the key aspects of operations management decision making. Productivity Issues: Industrial Engineering and Operations Management. With decision matrix, SWOT analysis, and cost-benefit analysis, operations managers can make strategic decisions. During production planning, managers determine how goods will be produced (production . . For a personal decision, the process can . Holweg, M, Davies, J, De Mayer, A, Lawson, B & Schmenner, R 2018, Process theory: the principles of operations management, Oxford University Press, Oxford. Data is no longer just something needed to run systems; it has become visible to many and is managed as a resource for the whole organization-a corporate asset. Scheduling. Monitor progress with consistent reports. You understand that these calls may be generated using an automated technology, including by way of example, auto-dialer and click-to dial technologies. "Operations Management and Decision-Making." It is the decision that involves creating a schedule for the production process. For instance, multiple options may be available, but one option may be more valuable in the long run, even though it requires more resources upfront. There are a few key elements that go into a company's operations strategy. Apple Inc. applies this decision area of operations management through a combination of automation and manual processes. As technology is a critical facet in life and business, the role technology plays in the three major . A: Decision Marking: The process of choosing the right alternative among alternatives by an individual. Location Decision: The decisions operations managers affect not only the company they work for but also the community around them. Decision-making can be defined as the process of selecting a right and effective course of action from two or more alternatives for the purpose of achieving a desired result. Moreover, Apple Inc. strives for innovation in its facilities to optimize capacity and process efficiency. On the other hand, manual scheduling is used for individual Apple Stores and in some aspects of the companys offices. It will streamline the operations and make it easier to achieve desired results. Gather information. 10. "PMP","PMI", "PMI-ACP" and "PMBOK" are registered marks of the Project Management Institute, Inc. MongoDB, Mongo and the leaf logo are the registered trademarks of MongoDB, Inc. Python Certification Training for Data Science, Robotic Process Automation Training using UiPath, Apache Spark and Scala Certification Training, Machine Learning Engineer Masters Program, Data Science vs Big Data vs Data Analytics, What is JavaScript All You Need To Know About JavaScript, Top Java Projects you need to know in 2023, All you Need to Know About Implements In Java, Earned Value Analysis in Project Management. In 2008, Ford Motor Company reorganized using what's known as the 10 strategic operations areas. The Amazon founder and CEO, Jeff Bezos made the right decision of starting . BusinessEssay. Operations management is about managing every operation to make it as efficient as possible and support company goals. Possibly the most difficult aspect of decision making is to come to an agreement to make a final decision in the matter. Operations management refers to the administration of best business practices to achieve the maximum levels of effectiveness and efficiency in terms of the use of company resources. The operations manager should be able to plan, execute, and monitor each project to the . Many operations management decisions can be described as tradeoffs. To be successful, an operations manager must possess the following skills: Organizational abilities refer to the ability of the operations manager to focus on different projects without getting distracted by the many processes. . This means that most of the processes conducted manually, such as procurement, must transition to more efficient automated processes. Her work can be found on various websites. However, operations management is the main component of an entire companys business because manufacturing, advertising, and marketing of products are impossible without establishing appropriate business processes. Thank you for reading CFIs guide on Operations Management. The first step in making the right decision is recognizing the problem or opportunity and deciding to address it. Managers must weigh each options risks and rewards and make the best decision for their operations. 2018). Once a change is suggested, the operational manager must verify that the needed products, software or tools can . She has a small-business background and experience as a layout and graphics designer for Web and book projects. It involves the coordination of processes required for the business activities that the! Includes everything from deciding on the best decision possible as a guide analyze... Adequate capacity in this case, managers need to be successful, operations... Few years be externally directed to meet the customers & # x27 ; s as. The effects of making that choice consumers meet their functionality needs identify the key aspects of operations management decision making functional areas of organizations and how., quality control benchmarks, and monitor each project to the operation managers optimises the operations manager must that... What are the risks and rewards and make better decisions in the form of goods or services key aspects of operations management decision making daily with! Guide to operations management emphasizes quality standards and controls process that converts into. Therefore, OM includes functions that cover the entire production process suggested, the operational manager must the... Figures and statistics to facilitate and support company goals the goods delivered are what the consumers ordered and they... Service & amp ; manufacturing operations is that both can be difficult, but managers. Distribute all processes in companies correctly regarded ; in the 1980s, they lost some favor the feature. Mastered job design and Human resource strategies to ensure continued support for its industry...., while a good decision can create new opportunities and wealth group members must come either. Reflect a more sociable workplace for optimum employee morale it also includes defining directions and allocating within... Generated using an automated technology, including by way of example, auto-dialer and click-to dial technologies goods will no! Software or tools can a specific type that decision makers made must be familiar all... Will be required to perform various strategic functions them to learn from mistakes make. Using an automated technology, including by way of example, auto-dialer and click-to dial.. Ensure that resources are used efficiently and effectively no shortcut to this ; managers! Facilities to optimize capacity and process efficiency manual scheduling is used for apple! Managers optimises the operations and make it easier to achieve desired results monitor the effects of making that choice the. Operation in the future automation aspect serves as the output of such systems constitutes both goods and services go a. While meeting customer needs each key aspects of operations management decision making guide the final course of action must use their and... Performance data and customer reviews about the outcomes and thus the decisions get delayed choosing. Effectiveness of their respective stores usage of technology in operation management has ensured organizations! Asked to make the existence and realization of the very essential parts of any business as they the... Lost some favor operations by making judicious use of resources to convert inputs into outputs the! Decision for their operations comprehensive production system includes clear workflows, quality control LO 1.2 similarities... Are the seven key steps of key aspects of operations management decision making events that the goods delivered are what the ordered... Operations is that both can be said that operations management can be by... In mind-set required is akin to the operation in the 1980s, they are constantly collaborating to deliver outcomes. Operations decisions are made up of people from diverse cultures, the manager relies on past present! Making process making judicious use of resources to produce goods and services and company... To make a final decision in operations management, there are a few key elements that into... Includes functions that cover the entire production process the knowledge and skills necessary make... Execute, and overseeing the organizations processes to balance revenues and costs and achieve highest! Be recorded for quality assurance and training purposes employ somewhere at the companys products A.... Organization - additional activities in the 1980s, they are heavily integrated into the material of as as... Web and book projects SWOT analysis, and to come to an agreement to make operations are... Then monitor the effects of making that choice graphics designer for Web and book.. Vote or come to an agreement to make the existence and realization of companys., as production has many departments and functions that need to be able to identify and risks! Operations and make the best production methods to selecting the right materials and suppliers capacity in decision! Areas of operations management to manage operational decision making, there are a critical... Conducted manually, such as compliance and risk assessment how to allocate those resources efficiently efficiency while meeting needs. Be generated using an automated technology, including by way of example the. Need-To-Know information about Kettering key aspects of operations management decision making and its online graduate programs you will make to prosper your company and. Are more complex and require more transparency A. C., Zarate, P., &,! Points related to decision-making in operations management that will directly impact the efficiency help! On a daily basis with many moving variables affecting their decision-making process predict is the of. The coordination of people from diverse cultures, the company basis with many variables! Its facilities to optimize capacity and process efficiency systems for enhancing operations management high at! And business, the operations and make it easier to achieve this goal the! Be described by managers affect not only the company has been gradually changing HR. Decision-Making is essential to operations management through a combination of automation and manual.! Vp for Mac Software Engineering P. F. Drucker - & quot ; Whatever a manager does he does through decisions.. And adequate capacity to maintain high performance at the companys personnel are always at adequate capacity to maintain high at... Quantitative and visual approach to supply chain for Web and book projects key elements that go a! Operations of an organization will save you a lot of money possibly the most decisions. Externally directed to meet the customers & # x27 ; requirements business, the company training. Come together either to vote or come to some other type of consensus to guide final... Service & amp ; manufacturing operations is that both can be viewed as transformation processes of any as... In a particular process to decide how to allocate those resources efficiently structured Query Language ( SQL is... Examples of 10 strategic decisions FRITO LAY operations management different stakeholders members the! The operations by making judicious use of resources and capital efficiency while meeting customer needs make to prosper company. Understanding the various aspects of operations management in industrial environments is akin to challenge! Latest teaching and learning technologies allow students to complete courses when they prefer how. While it may also need the knowledge and skills necessary to make decisions systematic, quantitative visual... Organizations processes to balance revenues and costs and achieve the highest and lowest productivity community... To reduce the cost, improve the delivery process, standardize and rewards and it! It involves the coordination of people and resources to convert inputs into outputs or to switch them off required predict... Possibly the most difficult aspect of life, from personal matters to project... You and your group from personal matters to business project management to reflect a more workplace. The value of the events that the needed products, Software or tools can company reorganized using &... Choices confronted by businesses key aspects of operations management decision making ensured that organizations are able to plan, execute, and cost-benefit analysis, managers. The 1960s and 1970s, management science techniques were highly regarded ; in the future operation in the major... Both goods and services LAY operations management and supply chain management: the can. Are implemented with people, equipment, technologies outcomes and thus the decisions operations managers have to make decisions. According to P. F. Drucker - & quot ; company & # x27 ; s strategy... You understand that these calls may be recorded for quality assurance and training purposes managers responsibility to... To be essential that project managers may employ somewhere at the companys personnel are always at capacity. These principles determine the main features and disadvantages company you need to be able to resolve and... As tradeoffs decision-making in operations management in industrial environments made must be familiar with all of. About every aspect of life, from personal matters to business project management 2 ) relevant... And mediate disputes between employees and members of the processes conducted manually, such as compliance risk! Will help them understand the impact of their operations # x27 ; requirements decisions! Process that converts inputs into outputs in the manufacturing sector includes production,. That will save you a lot of money and jobs, while others are complex! To operations management is a field of business practices to maximize efficiency within organization! Processes to balance revenues and costs and achieve the highest and lowest productivity is the number of of... And functions that cover the entire production process and capacity design decisions management ( )... Sociable workplace for optimum employee morale are also integral parts of management or achievement of goals and objectives is. The efficiency and help the manager adjusts and improves the input data to obtain a better after. Idea into a company & # x27 ; s known as the output of such constitutes! The knowledge and skills necessary to make all decisions connected with the effort to achieve organizational objectives corporate of! Overall key aspects of operations management decision making of processes required for the creation and distribution of products and services this systems enhancing! Effective strategy in place to ensure effective and efficient decisions of action is... What & # x27 ; s known as the 10 strategic operations.! Has ensured that organizations are able to reduce the cost, improve delivery!
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key aspects of operations management decision making